How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 2:45 p.m. today, about 72 customers remained without service in the Long Beach area. Our crews continue to work around the clock, and service is expected to be restored to those customers at about 4 p.m. today. We will continue to use generators to provide power to customers until final repairs are made. As the underground network system is restored, we will transition these customers off the generators. When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. For a couple of customer locations, our representatives will be informing those customers that the outage during the transition period could be longer due to additional operating procedures to safely reconnect them back to the electrical network. These actions are to ensure they are connected back to the network properly and in a safe manner. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. We reopened its distribution center at Cesar Chavez community center at 8 a.m. today to distribute ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Contact Us

Phone Numbers

Customer Support (USA & Canada): 1-800-655-4555
Call our support line for questions related to your account, including billing and electric rates. If you’re in immediate danger, please call 911.

Report an Outage: 1-800-611-1911.
If you see a downed power line, call 911 immediately.

Payments, Extensions or Payment Options: 1-800-950-2356
If you are having difficulty paying your bill, please contact us right away. You may be eligible for a payment arrangement or other financial assistance.

Internet Service Problems: 1-800-409-2365 
Let us know if you’re having problems with our website and internet services, or your user ID or password.

General Business Customer Service: 1-800-990-7788 

Account Balance: 1-800-950-2356

Authorized Payment Agencies: 1-800-747-8908

Digging Hotline: 811 (Southern California) or 1-800-642-2444 (other areas)

TTY (Telecommunications device for the hearing impaired): 1-800-352-8580

Low Income Rate Assistance: 1-800-447-6620

Multicultural Services 

  • Cambodian: 1-800-843-1309
  • Chinese: 1-800-843-8343
  • Korean: 1-800-628-3061
  • Spanish: 1-800-441-2233 
  • Vietnamese: 1-800-327-3031

 

Agricultural Customers: 1-800-896-1245

Net Energy Metering Customers: 1-866-701-7868 

Energy Education Center – Tulare: 1-800-77A-GTAC

Catalina Island Services: 1-800-367-8851

Customer Training: Energy Education Center – Irwindale: 1-800-336-CTAC

Deregulation: 1-800-799-4723

Electric Vehicle Information: 1-800-438-4636

Energy Theft Hotline: 1-800-227-3901

Mailing Addresses

General Mailing Address

Southern California Edison
P.O. Box 800
Rosemead, CA 91770

Account Services

Southern California Edison
P.O. Box 6400
Rancho Cucamonga, CA 91729
General Business Customer Service

Agricultural Customers

Southern California Edison
Agricultural Customer Service
4175 S. Laspina St.
Tulare, CA 93274

Deregulation

Southern California Edison
Deregulation Questions
Room #199, G0-1
2244 Walnut Grove
Rosemead,CA 91770

Payments/Extensions/Payment Options

Payment Options: 1-800-950-2356

Residential Customers
Southern California Edison
P.O. BOX 600
Rosemead ,CA 91771-0001

Business Customers
Southern California Edison
P.O. BOX 300
Rosemead ,CA 91772-0001