How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:52 p.m. today, we restored service to all identified customers without service in the Long Beach area. Customers are now receiving electrical service from both electric network or through temporary generators.

Our work crews will continue to make repairs and test the underground network systems, and will start transitioning customers off generators to the electrical network during the evening and morning hours.

When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. For a couple of customer locations, our representatives will be informing those customers that the outage during the transition period could be longer due to additional operating procedures to safely reconnect them back to the electrical network. These actions are to ensure they are connected back to the network properly and in a safe manner.

The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Paying Your Bill: Convenient Choices

You have options on how to receive and pay your energy bill, from enrolling in paperless billing & payment to payments by mail, by phone, in person, or through a bill-paying service like a bank.

Pay My Bill

With Online Payment, you can pay your bills securely and at your convenience with one of several payment options.

Paperless Billing

View and pay your bill online, at your fingertips, convenient and secure.

Direct Payment

Take advantage of Direct Payment and gain the peace of mind that comes from knowing your bills are always paid on time.

Interested in Enrolling?

Online Payment, Paperless Billing and Direct Payment are easy to access through My Account. If you’re already registered, Log in and click on My Bills & Payment. If you're already registered enroll here. Not yet registered in My Account? Read More

Other Ways to Pay

If you’re not registered for My Account, you can still pay your bill online using your checking account. Residential customers also have the option to pay online with a Visa® or MasterCard® credit or debit card, or an accepted ATM card.

Help With Your Bill

We’re committed to helping customers when they need it most. If you need assistance in paying your electric bill, we offer a variety of programs, in addition to payment plans and extensions.

Level Pay Plan

If you're a residential customer you can sign up for our Level Pay Plan, which allows you to spread the cost of high summer or winter bill over an entire year. The Level Pay Plan does not reduce the amount of your bill, you are still responsible for paying the full cost of the energy you use, but you can split the cost into equal payments throughout the year.

Based on your recent usage history, we estimate one year's cost and then calculate a monthly average that you'll pay for 11 months.  On the 12th month, you'll receive a settlement bill showing either a payment due, or a credit to your account based on how much energy you used. Each year, your account is automatically reviewed and your Level Pay Plan monthly amount may be adjusted. The Level Pay Plan is based on eligibility and some restrictions may apply.

Level Pay Plan enrollment form
Level Pay Plan FAQs (PDF)

If you are a Catalina Island Resident please call us at 1-800-367-8851 so that we can help you enroll in the Level Pay Plan.

Friendly Reminder Program

Our free service gives helpful reminders to pay your bill if you’ve been sick, travel frequently or just need some help to pay your bill on time. Just download, complete and mail in the Friendly Reminder Program Form to designate someone whom we can contact through the mail if your bill isn't received on time. 

Designated persons are not responsible for paying your bill, but they can provide an extra reminder when your bill payment is due. Since customer account information is confidential, both the customer and the designated person must sign the application card in order to participate. Call 1-800-655-4555 if you have questions.