How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:30 a.m. Saturday, we have restored service to approximately 190 of the 260 customers that were without service by connecting generators. We are continuing to place generators in areas that do not have power and expect to have all customers restored to service by Saturday afternoon. SCE will re-open its distribution center at Cesar Chavez community center at 8 a.m. Saturday to distribute ice and water. There are currently 10 generators in place serving businesses and residents. As the underground network system is restored, we will transition these customers off the generators. When this happens, they will experience a short power outage, which could last up to 45 minutes. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Energy Efficiency Customized Solutions

Customized Solutions are more tailored equipment upgrades that can help you attain deeper savings and higher incentive payments. Incentives are based on how much energy you save over a 12-month period, not to exceed 50% of the total project cost. The energy savings may translate into lower energy bills. While Customized Solutions is available to all business customers, regardless of size or energy use, tailored equipment is most often found in mid- to large-sized businesses. Express and Customized Solutions can also be combined under the scope of a single upgrade project.

How to Apply

The Customized Solutions application process requires you complete an application, including estimated savings calculations, in advance of the project (before installation). To simplify this process, our Online Application tool will calculate energy savings for common Customized Solutions.

What Happens Next

Upon receipt of your application, an SCE contractor will arrange a pre-inspection of existing equipment. The SCE contractor will review the application and if approved, a Project Approval Letter and Installation Report will be sent to you for signing. You can then proceed to install the project exactly as proposed in your approved application. Once installed, complete the Installation Report and return it to SCE along with all other required supporting documentation. Find out if you’re eligible.

Are You Eligible?

Good news: as an SCE customer, your commercial, industrial, agricultural, or non-profit business is automatically eligible for Customized Solutions. Self-generation customers may also qualify for incentives. Get all the details in our Solutions Directory.

The Solution Directory is available on the Online Application Tool or via email at for complete terms, conditions and eligibility requirement for incentives.

Resources & Fine Print

Coming soon to you are the 2013-2014 Statewide Energy Efficiency Business Rebates Manual and Statewide Energy Efficiency Customized Business Incentives Manual, visit the Online Application Tool home page.

Additional Terms

Incentives are paid on a first-come, first-served basis until the Customized Solutions program expires or until funds are exhausted, whichever occurs first. Equipment purchased with the intent of resale is not eligible for the incentives.

Incentives cannot be paid on energy savings which exceed the energy purchased from SCE during the prior 12 months. Non-SCE supply, such as cogeneration or deliveries from another commodity supplier, does not qualify as usage from SCE (with the exception of Direct Access customers or customers paying departing load fees for which SCE collects PPP surcharges).

Incentives are based on two factors:

1. The energy savings resulting from the project, as measured above and beyond baseline energy performance, which includes state-mandated codes, federal-mandated codes, industry-accepted performance standards, or other baseline energy performance standards as determined by SCE.

2. The amount of permanent DEER peak demand reduction resulting from the project. For more information on DEER peak demand reduction, refer to the 2012 Statewide Customized Offering Procedures Manual for Business.

Please see the Terms & Conditions for full Customized Solutions details and restrictions.