How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:20 a.m. today, we are in the process of reconnecting customers to the network who have been on generator power.

Affected customers may experience temporary outages during this process. We thank customers for their patience as we work to restore them to the network as safely and efficiently as possible. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity.

We will reopen our distribution center at 925 Locust at 8 a.m. today to distribute food, ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Understanding Rates For Your Business

When you're running a business, every dollar counts. As a customer, you have the right to know exactly what's going on with your utility and rates, especially when rates are going up. We are keeping rate increases as reasonable as possible, and we're not asking you to do anything we're not willing to do ourselves. In fact, to reduce our own operational and maintenance expenses, we're implementing company-wide efficiency programs.

How You Spend Your Energy Is Important

Faced with an ever-changing economy, businesses of all sizes and types are finding creative ways to improve energy efficiency and lower costs. SCE can help, with an array of tools designed to fit your specific needs: from case studies, showing how other businesses are saving energy, to valuable tips on making your workplace more energy-efficient, to alternative payment plans for more flexibility, we’re there for you.

3 Steps to Efficiency & Savings for your business

 

How Rates Are Set

Rates are set through a transparent process of proceedings with the California Public Utilities Commission, the body that regulates SCE and other investor-owned electric utilities in the state. It includes public input and participation, and all investor-owned utilities use this same process.

Learn More

Late Payment Charges

A bill becomes past due 19 calendar days from the date it was prepared, at which point late payment charges are assessed. To avoid penalties, always pay bills on time.

Detailed Rate Information

Each rate is made up of the Utility Retained Generation (URG) factor. Complete, detailed pricing information is also available in Southern California Edison's SCE Tariff Book.

Important Definitions

Some  rate schedules have "demand charges," which enable us to meet customers’ peak power demands. These are in addition to energy charges, but the energy charges are lower than those on rate schedules without demand charges. Demand charges are:

1. Facilities-Related Demand Charges, applied all year round. 
2. Time-Related Demand Charges, applied only during summer months.

For some customers, rates with demand charges may offer some customers opportunities to reduce their electricity bills. If you would like more information about the rates listed below, including how to qualify, please call us at 1-800-990-7788 (the name of your current rate schedule is indicated on the top of your bill).

Where Your Money Goes

You’ll see our crews in your community making upgrades to the grid, such as replacing poles to strengthen our lines and make them more reliable. They’re also repairing lines, transformers, and substations, and working around the clock during emergencies.

Here's a breakdown of how each dollar we receive from customers is spent:


Image of a dollar bill
  •   60¢ Generation Cost of energy sources, including solar, wind and natural gas, and generation SCE owns, including hydro and natural gas plants.
  •   29¢ Distribution Grid maintenance and new equipment, including poles and wires, and substations.
  •   7¢ Transmission Investment in operations & maintenance for high-voltage transmission lines.
  •   2¢ Paying off long term contracts from the energy crisis.
  •   2¢ Programs including those for energy efficiency and to protect low income customers.

This breakdown shows SCE’s costs to serve customers and implement state policies. It is based on calculations for July 2015.