How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Energy Guide: Water and Wastewater

Municipal water and wastewater treatment facilities require an estimated 75 billion kilowatt-hours (kWh) annually, which equals about 3 percent of total U.S. electricity use. According to the U.S. Environmental Protection Agency (EPA), energy savings of 15 percent are readily achievable in this sector and 30 percent savings are possible.

Our Energy Management Solutions offer incentives to help you make energy-efficient upgrades and to help our government meet its goals.

Energy Efficiency Solutions

Equipment & Building

Upgrading your equipment can have a significant impact on energy costs. Take advantage of the energy-efficient solutions and available incentives we offer, such as these:

  • Pumps
  • Motors
  • Variable-frequency drives


Creating a more efficient work environment doesn’t just save on costs, it can enhance productivity. Simple upgrades of lamps and lighting controls are a great place to start.

  • Lighting
  • Lighting controls

Demand Response Programs

Our Demand Response programs offer financial incentives to water and waste water facilities for temporarily reducing use upon request during periods of high-energy demand. From our Summer Advantage Incentive 200kW or less or with a Summer Advantage Incentive 200kW or more, which rewards energy reduction during high seasonal temperatures, to the year-round Demand Bidding Program and Real Time Pricing, your business may benefit from participating, while benefitting the grid and the environment. You might also be interested in Automated Demand Response  for added convenience, or our free Energy Manager suite of savings tools.

VIDEO: See how Suburban Water Systems saved

VIDEO: See how West Basin Municipal Water District saved

Water and Wastewater by Numbers5

  • Account for over one-third of municipal energy use and are some of the most energy-intensive facilities.
  • Industry spends roughly $4 billion per year on energy to pump, treat, deliver, collect and clean water.
  • Approximately 80 percent of this energy is used for pumping alone.
  • Energy costs for California water and wastewater facilities run around $500 million each year.
  • It is the largest controllable cost of providing water and wastewater services to the public.
  • Wastewater plants and drinking water systems can make up as much as one-third of a municipality’s total energy bill.

1E Source: data from U.S. Energy Information Administration
2E Source: data from U.S. Energy Information Administration accessed 2008
3E Source: data from U.S. Energy Information Administration accessed 2008
4E Source Section Snapshots 2008
5Source: EPA, Consortium for Energy Efficiency, Lawrence Berkeley National Laboratories 2008