How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:52 p.m. today, we restored service to all identified customers without service in the Long Beach area. Customers are now receiving electrical service from both electric network or through temporary generators.

Our work crews will continue to make repairs and test the underground network systems, and will start transitioning customers off generators to the electrical network during the evening and morning hours.

When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. For a couple of customer locations, our representatives will be informing those customers that the outage during the transition period could be longer due to additional operating procedures to safely reconnect them back to the electrical network. These actions are to ensure they are connected back to the network properly and in a safe manner.

The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Keeping Your Employees Charged & Ready

Energize Your Workplace

Providing employees electric car charging stations at your workplace comes with unique considerations. You’ll want to evaluate your site’s equipment needs, estimate your purchase and installation costs, and create policies for employees use. Use this page to learn more, and then call us. We’ll guide you through the steps to getting your employees plugged in.

Workplace Charging Policies

Establish a policy for employee use of electric car charging stations. You may want to include the building owner and manager, facilities officials, human resources, and legal counsel. First, decide whether you’ll offer charging to employees at no cost, or whether you’ll develop a cost-recovery mechanism. If you decide to make charging complimentary, talk to your tax advisor—it may be considered a reportable employee benefit.

Equipment & Installation

Ready to start planning? A good way to estimate how many charging stations to install is by surveying your employees to assess interest. Then, evaluate your parking lot or structure. Charging stations should be installed as close to existing electrical infrastructure as possible to simplify installation and help minimize your costs. Since electric cars are gaining popularity, you may want to plan ahead as you upgrade infrastructure now, for ease of additional installation later.

Take Charge of Costs

Before you install, call us for a customized rate analysis to help you maximize efficiency and plan for energy use and costs. If you’re enrolled in any Demand Response programs, your account representative can also review any requirements and what steps you can take to continue to meet them. If possible, limit charging station use to off-peak times when demand and rates are lower—this will help you avoid overcharging your bottom line.