How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Keeping Your Employees Charged & Ready

Energize Your Workplace

Providing employees electric car charging stations at your workplace comes with unique considerations. You’ll want to evaluate your site’s equipment needs, estimate your purchase and installation costs, and create policies for employees use. Use this page to learn more, and then call us. We’ll guide you through the steps to getting your employees plugged in.

Workplace Charging Policies

Establish a policy for employee use of electric car charging stations. You may want to include the building owner and manager, facilities officials, human resources, and legal counsel. First, decide whether you’ll offer charging to employees at no cost, or whether you’ll develop a cost-recovery mechanism. If you decide to make charging complimentary, talk to your tax advisor—it may be considered a reportable employee benefit.

Equipment & Installation

Ready to start planning? A good way to estimate how many charging stations to install is by surveying your employees to assess interest. Then, evaluate your parking lot or structure. Charging stations should be installed as close to existing electrical infrastructure as possible to simplify installation and help minimize your costs. Since electric cars are gaining popularity, you may want to plan ahead as you upgrade infrastructure now, for ease of additional installation later.

Take Charge of Costs

Before you install, call us for a customized rate analysis to help you maximize efficiency and plan for energy use and costs. If you’re enrolled in any Demand Response programs, your account representative can also review any requirements and what steps you can take to continue to meet them. If possible, limit charging station use to off-peak times when demand and rates are lower—this will help you avoid overcharging your bottom line.