How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 12:30 p.m. today, 72 customers remained without service. Our crews continue to work around the clock, and service is expected to be restored to those customers at about 4 p.m. today. We will continue to use generators to provide power to customers until final repairs are made. As the underground network system is restored, we will transition these customers off the generators. When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. These actions are to ensure they are connected back to the network properly and in a safe manner. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. We reopened its distribution center at Cesar Chavez community center at 8 a.m. today to distribute ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Supporting the Diverse Communities Around Us

In 2013, we gave $19.7 million to 2,400 nonprofits across central, coastal, and Southern California and 85% went to support programs benefitting underserved communities and groups. We look for opportunities that demonstrate a strong commitment to diversity and meeting the needs of underserved communities.

Participating in the California Utility Diversity Council

As an active member of the California Utility Diversity Council, we are dedicated to its vision and goals. The Council brings together the CPUC, businesses, and regulated California utilities including cable, electricity, gas, telecommunications, and water.


Our Consumer Advisory Panel

Initiated in November 1998, the SCE Consumer Advisory Panel (CAP) was formed to bring greater awareness and clarity to consumer issues of interest to Southern California Edison and Edison International; to broaden and sharpen company understanding of consumer issues and consider new ideas: and, equally important, to examine new and effective ways to strengthen the company’s capacity to respond to the challenges of serving its customers. There are 18 members who regularly meet with our senior leaders, including 13 women and 14 minorities.

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Consumer Advisory Panel: 4 Objectives

  1. Advising our senior management on public policy and consumer issues
  2. Raising awareness about legal, political, and regulatory issues facing our industry
  3. Promoting public awareness about our initiatives of interest to consumers and our positions on issues
  4. Nurturing meaningful dialogue with opinion leaders from consumer groups, community-based organizations, environmental groups, educational institutions, economic development organizations, small business, civic groups, and government bodies

Our Contributions: Breakdowns By Population Served  (2013)

      Total Dollars  
Total Corporate Contributions in California      $15,975,254  
Total Corporate Contributions, Outside of California $924,746  
2011 Contributions $16,900,000  
Contributions By Ethnic Group      Amount % of Total
Latino/Hispanic $7,976,551.61 40.4%
African American $2,834,638.33 14.4%
Asian/Pacific Islander $2,305,437.24 11.7%
American Indian/Alaska Native $604,277.75 3.1%
Not Targeted $6,030,095.07 30.5%
Total $19,751,000 100.00%
Contributions By Other Group Amount % of Total
Low Income $12,619,345.00 63.9%
Female $3,512,078.00 17.8%
Disabled $272,000.00 1.4%
Seniors $225,000.00 1.1%
Gay/Lesbian/Transgender/Bisexual $120,000.00 0.6%
Not Targeted $3,002,577.00 15.2%
Total Other $19,751,000 100%
Total Contributions, Ethnic Groups $6,639,325  
Total Contributions, Other Groups $6,041,709  
Total Contributions for Underserved Populations $12,681,034  
California Underserved vs. Total California Contributions   79.38%
Total Not Targeted $3,294,220  
Total California Underserved $12,681,034  
Total California Corporate Contributions $15,975,254