How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:52 p.m. today, we restored service to all identified customers without service in the Long Beach area. Customers are now receiving electrical service from both electric network or through temporary generators.

Our work crews will continue to make repairs and test the underground network systems, and will start transitioning customers off generators to the electrical network during the evening and morning hours.

When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. For a couple of customer locations, our representatives will be informing those customers that the outage during the transition period could be longer due to additional operating procedures to safely reconnect them back to the electrical network. These actions are to ensure they are connected back to the network properly and in a safe manner.

The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Helping the Community Conserve & Save

We’re out and about across the 50,000 square-mile region we serve – sharing tips, tools, and information. Our goal is to help families, businesses, and communities conserve energy.

Road Show

Our Mobile Energy Unit is a showcase of our energy-efficiency and energy-management programs and services for households and businesses.You’ll find us at events – please stop by and visit! See our energy-conservation road show calendar, or contact us for more information or to request a visit to an upcoming event.

Engaging Your Community

In partnership with local non-profit and faith-based organizations we provide Community Forums to share useful information like ways to save, services we offer, and programs designed to help. Typically, more than 200 people attend.  Our Consumer Advisory Panel helps us understand issues that matter to the 14 million Californians we serve, while also helping us to examine how to serve them better.  Formed of respected opinion leaders from diverse backgrounds, the panel meets regularly with our senior leaders and board of directors.

Income-Qualified Savings

We’re here to help when you need it. Families and households with qualifying incomes may be eligible for savings programs such as CARE and FERA. If you are having difficulty paying your bill, you may be eligible for a payment arrangement or other financial assistance. To learn more, call us at 1-800-950-2356.