How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Helping the Community Conserve & Save

We’re out and about across the 50,000 square-mile region we serve – sharing tips, tools, and information. Our goal is to help families, businesses, and communities conserve energy.

Road Show

Our Mobile Energy Unit is a showcase of our energy-efficiency and energy-management programs and services for households and businesses.You’ll find us at events – please stop by and visit! See our energy-conservation road show calendar, or contact us for more information or to request a visit to an upcoming event.

Engaging Your Community

In partnership with local non-profit and faith-based organizations we provide Community Forums to share useful information like ways to save, services we offer, and programs designed to help. Typically, more than 200 people attend.  Our Consumer Advisory Panel helps us understand issues that matter to the 14 million Californians we serve, while also helping us to examine how to serve them better.  Formed of respected opinion leaders from diverse backgrounds, the panel meets regularly with our senior leaders and board of directors.

Income-Qualified Savings

We’re here to help when you need it. Families and households with qualifying incomes may be eligible for savings programs such as CARE and FERA. If you are having difficulty paying your bill, you may be eligible for a payment arrangement or other financial assistance. To learn more, call us at 1-800-950-2356.