Accessibility

We are committed to making our website accessible to all including individuals with disabilities who use assistive technologies to get information. In order to help customers with special needs in managing their services online, our website has been modified to meet standards Level A of the W3C Web Content Accessibility Guidelines (WCAG) 2.0 at minimum, and Levels AA where technology allows.

Note: Our website links to certain third-party sites that may not be accessible for all users. We are not responsible for the content of linked third-party sites or third-party advertisements, and we do not make any representations regarding their content, accuracy, or accessibility.

We seek to make all of the pages of this website accessible and usable for all visitors. Our web content is conformed to Conformance Level AA as set forth in WCAG 2.0 developed by the Web Accessibility Initiative (W3C).

Many documents on this site are in Adobe Acrobat Portable Document Format (PDF) in order to maintain their original format. You may need to download and install the free Acrobat Reader software to view PDF documents. Because visitors using screen readers and other assistive technologies may have difficulty accessing PDF documents, we have made these documents also available in alternative formats such as Microsoft Word, HTML, text, or Braille.

We are also committed to making our customer-facing facilities accessible to individuals with disabilities. By meeting the standards under applicable state and federal law, our local business offices allow all customers to participate in programs and manage billing services in person.

Standing by our accessibility commitment, if you have encountered or are aware of an accessibility issue at our buildings or facilities, we strongly recommend using our Online Accessibility Complaint Form.

As an alternative, you may also email your form to the ADA Accessibility Coordinator at J.P.Shotwell@sce.com. If you choose this filing option, please be sure to include the name and address of the building or facility and a brief description of each accessibility issue you have experienced. If you have photos or other supporting documentation, please attach them to your email. You are not required to provide your name or contact information.

Complaints cannot be reported by phone, but if you are unable to file online or by email due to a disability, call us at 1-800-655-4555 or our TTY at 1-800-352-8580.