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Our Customer Contact Center is experiencing longer-than-normal hold times. If you have a question, you may save time and quickly find answers to many of your questions online. Visit our Help Center to get the information you need in one easy location.

Bill Assistance Programs

Our COVID-19 Assistance Polices Are Ending June 30th

Help is still available. We’re here to assist you in finding the right long-term assistance programs for your needs.

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Need Time to Pay Your Bill?

If you are having trouble paying your bill, we encourage you to learn more about our long-term assistance options. 

If you have lost your job recently or your income has changed, you may also qualify for a reduced energy rate through our CARE or FERA programs.

12-month Payment Arrangements Plan  

Residential customers with a past due balance may qualify for a 12-month repayment plan. Call us at 1-800-655-4555 for more information. 

On-going Bill Support

You may be eligible for a discount on your monthly bill through the California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA) programs.

1-Time Assistance

Need a little extra help this month? The Energy Assistance Fund provides up to $300 to eligible customers once a year. You can participate by applying for assistance or make a donation.

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Free Upgrades

We can help you save over time through the Energy Savings Assistance Program. If you’re eligible, we’ll cover the cost of efficient new appliances and installation.

Energy Management Center

Manage your energy use with Smart products, programs and tools by visiting the Energy Management Center.

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Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is a federally funded program aimed to assist low-income households that pay a high portion of their income to meet their energy needs. LIHEAP is funded by the U.S. Department of Health and Human Services, Administration for Children and Families, Office of Community Services. 

COVID-19 Rent Relief

COVID-19 Rent Relief will help income-eligible households pay rent and utilities.

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If you’re a renter who has experienced financial hardship as a result of COVID-19 and meet income guidelines, you may be eligible for rent and utility bill assistance. Depending on where you live, you may apply to the program administered in your community.

Do You Fit Income Requirements?

You may be eligible for help paying your energy bill based on your household income. Household income eligibility is calculated by adding together all income sources, including wages or salaries, Social Security, pensions, unemployment benefits, child or spousal support, workers comp payments, disability, scholarships, legal settlements and other sources not listed.

Do You Qualify for Public Assistance?

If you receive public assistance, you may qualify for help paying your electric bill or for the Energy Savings Assistance Program, which can help you conserve energy and reduce your electricity costs.

Additional Assistance Programs Available to You

These community, county, and government plans are here to assist you and your family. 

Track Your Energy Usage

You can keep an eye on your energy usage with Budget Assistant. This easy-to-use feature compares your account’s projected next bill to your spending goals and sends you an alert to let you know how you’re doing. You can choose whether you receive alerts via email, phone, or text, and how often you want to be notified. Get Started

Choose Your Bill’s Due Date

With Choose Your Due Date (CDD), you can select the time frame for your bill due date that is the most convenient for you. The available choices are the beginning (day 1-10), middle (day 11-20), or end (day 21-31) of the month, and you can make up to two changes per 12 month period (including initial enrollment). Your due date will be set to a date within the range selected.

To learn more or sign up online go to Choose Your Due Date, or call us at 1-800-655-4555 and:

  1. After listening to your account balance, select ‘‘Billing & Payment programs’’
  2. Then choose ‘‘Change Bill Due Date’’ and make your selection.

The change is usually effective on the following month’s bill (it may take two bills).

If you are on any of the following billing options, we cannot enable CDD: Budget Billing Plan, Net Energy Metering, Summary Billing, or an Owner Continuity Agreement.

We offer several other billing and payment-related tools that work with or without CDD. You can learn more about these and other self-service options at

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