My SCE App Update
If you’re unable to access the My SCE mobile app, please visit the Apple App Store (for iOS) or Google Play (for Android) and update the app on your mobile device.

CARE/FERA Program

Our Assistance Programs Are Still Here For You

While temporary COVID-19 emergency response measures have ended, our commitment to our customers will never change. We can help you find other long-term assistance programs for your needs. Find Out More >

In addition, California Life Line is a state program providing discounted home or cellular phone services to eligible households. They’ve partnered with Boost Mobile to give CARE program participants a monthly $15 discount towards prepaid cell phone plans. For more information, or to see if you qualify, visit California LifeLine or visit Boostmobile's CPUC.

COVID-19 Rent Relief will help income-eligible households pay rent and utilities. To learn more, visit CA.gov Housing COVID-19 Rent Relief.

CARE and FERA Can Reduce Your Monthly Bills

Everyday expenses affect some households more than others. Fortunately, there are two programs that may lower your energy bills:

California Alternate Rates for Energy (CARE) reduces energy bills for eligible customers by about 30%.

Family Electric Rate Assistance (FERA) reduces electric bills for qualified households by 18%.

Both programs have the same application and it only takes 2 minutes to sign up with no additional documentation required.

Already applied?

Check Your Enrollment Status >

Tips to Complete an Application

Please provide your email address. We will send you an email with a tracking number acknowledging that we received your application. Please save the tracking number. If you do not have an email address, a tracking number is included in the Thank You notification which is provided immediately after an application has been successfully submitted.

Have a copy of your bill ready. Please input your name exactly as it appears on the bill. (For example, if the name on the bill is Doe, Jon X please enter the first name as Jon X with no period. Enter the last name as Doe).

Please wait from 15 minutes to 1 hour after applying to check your enrollment status.

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Two Ways to Find Out if You Qualify

Option 1: Public Assistance Programs

You can qualify for CARE if you or someone in your home participates in at least one of these public assistance programs:

  • Bureau of Indian Affairs General Assistance
  • CalFresh/SNAP (Food Stamps)
  • CalWorks (TANF)/Tribal TANF
  • Head Start Income Eligible (Tribal Only)
  • LIHEAP
  • Medi-Cal/Medicaid
  • Medi-Cal for Families (Healthy Families A&B)
  • National School Lunch Program (NSLP)
  • Supplemental Security Income (SSI)
  • WIC

Option 2: Household Income

Based on Household income as of today
Even if you are receiving unemployment benefits, you may still qualify.

How many people are in your household?






Household Income for 1-2 People

As of June 1, 2021

CARE

Up to $34,840

FERA

Not Eligible

Household Income for 3 People

As of June 1, 2021

CARE

Up to $43,920

FERA

$43,921 - $54,900

Household Income for 4 People

As of June 1, 2021

CARE

Up to $53,000

FERA

$53,001 - $66,250

Household Income for 5 People

As of June 1, 2021

CARE

Up to $62,080

FERA

$62,081 - $77,600

Household Income for 6 People

As of June 1, 2021

CARE

Up to $71,160

FERA

$71,161 - $88,950

Household Income for 7 People

As of June 1, 2021

CARE

Up to $80,240

FERA

$80,241 - $100,300

Household Income for 8+ People

As of June 1, 2021

CARE

8 people: Up to $89,320
Each additional person: +$9,080

FERA

8 people: $89,321 - $111,650
Each extra person: +$9,080 - $11,350
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Need help?
Call a customer service representative:
1-800-447-6620

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If You’ve Already Enrolled

Recertification

Did you receive a recertification notice in the mail? CARE and FERA participants must re-enroll every two years.

Post-Enrollment Verification

As a CARE program participant, you may be asked to verify that you are eligible.

Learn More >

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The Arrearage Management Plan (AMP) Program

The Arrearage Management Plan (AMP) Program is a debt forgiveness payment plan option for residential CARE and FERA customers who have past due bills totaling $500 or greater which are at least 90 days old. In exchange for making on-time payment of your current monthly bill, AMP will forgive 1/12 of the eligible total past due amount. Other terms and conditions are detailed below in the FAQ’s*.




*This information is meant as an aid to understanding AMP. It does not replace SCE’s CPUC-approved tariffs. Any inconsistencies between this material and SCE’s tariffs are unintended, and the tariffs prevail. Please refer to SCE’s tariff books for a complete list of terms and conditions of service.

Additional Information

Sub Metered Tenants

Are you an income-qualified tenant in an apartment building, mobile-home park, residential RV park, or marina who is billed through your landlord?

Non-Profit Living Facilities

Find out if your tax-exempt group living facility—such as a homeless shelter, hospice, or women’s shelter—qualifies for CARE.

Apply by Mail

Capitation Fee Program

Are you a representative of a non-profit looking for information about our CARE and FERA sign-up reimbursement program?

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California LifeLine Program

If you're receiving an energy bill discount through the CARE program, you may qualify to receive a discount on your phone services through the California LifeLine Program. To learn more, call 1-877-858-7463.

Income Qualified and Want Solar? SCE Can Help

Homeowners may qualify for a free home solar system from our partner, GRID Alternatives. Find out if the Single-family Affordable Solar Homes (SASH) program, a state of California program for low or fixed income families, can help you. Learn more