CARE/FERA Program

Our Assistance Programs Are Still Here For You

While temporary COVID-19 emergency response measures have ended, our commitment to our customers will never change. We can help you find other long-term assistance programs for your needs. Find Out More >

COVID-19 Rent Relief will help income-eligible households pay rent and utilities. To learn more, visit CA.gov Housing COVID-19 Rent Relief.

CARE and FERA Can Reduce Your Monthly Bills

Everyday expenses affect some households more than others. Fortunately, there are two programs that may lower your energy bills:

California Alternate Rates for Energy (CARE) reduces energy bills for eligible customers by about 30%.

Family Electric Rate Assistance (FERA) reduces electric bills for qualified households by 18%.

Both programs have the same application and it only takes 2 minutes to sign up with no additional documentation required.

Already applied?

Check Your Enrollment Status >

Tips to Complete an Application

Please provide your email address. We will send you an email with a tracking number acknowledging that we received your application. Please save the tracking number. If you do not have an email address, a tracking number is included in the Thank You notification which is provided immediately after an application has been successfully submitted.

Have a copy of your bill ready. Please input your name exactly as it appears on the bill. (For example, if the name on the bill is Doe, Jon X please enter the first name as Jon X with no period. Enter the last name as Doe).

Please wait from 15 minutes to 1 hour after applying to check your enrollment status.

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Two Ways to Find Out if You Qualify

Option 1: Public Assistance Programs

You can qualify for CARE if you or someone in your home participates in at least one of these public assistance programs:

  • Bureau of Indian Affairs General Assistance
  • CalFresh/SNAP (Food Stamps)
  • CalWorks (TANF)/Tribal TANF
  • Head Start Income Eligible (Tribal Only)
  • LIHEAP
  • Medi-Cal/Medicaid
  • Medi-Cal for Families (Healthy Families A&B)
  • National School Lunch Program (NSLP)
  • Supplemental Security Income (SSI)
  • WIC

Option 2: Household Income

Based on Household income as of today
Even if you are receiving unemployment benefits, you may still qualify.

How many people are in your household?






Household Income for 1-2 People

As of June 1, 2021

CARE

Up to $34,840

FERA

Not Eligible

Household Income for 3 People

As of June 1, 2021

CARE

Up to $43,920

FERA

$43,921 - $54,900

Household Income for 4 People

As of June 1, 2021

CARE

Up to $53,000

FERA

$53,001 - $66,250

Household Income for 5 People

As of June 1, 2021

CARE

Up to $62,080

FERA

$62,081 - $77,600

Household Income for 6 People

As of June 1, 2021

CARE

Up to $71,160

FERA

$71,161 - $88,950

Household Income for 7 People

As of June 1, 2021

CARE

Up to $80,240

FERA

$80,241 - $100,300

Household Income for 8+ People

As of June 1, 2021

CARE

8 people: Up to $89,320
Each additional person: +$9,080

FERA

8 people: $89,321 - $111,650
Each extra person: +$9,080 - $11,350
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Need help?
Call a customer service representative:
1-800-447-6620

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If You’ve Already Enrolled

Recertification

Did you receive a recertification notice in the mail? CARE and FERA participants must re-enroll every two years.

Post-Enrollment Verification

As a CARE program participant, you may be asked to verify that you are eligible.

Learn More >

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The Arrearage Management Plan (AMP) Program

The Arrearage Management Plan (AMP) Program is a debt forgiveness payment plan option for residential CARE and FERA customers who have past due bills totaling $500 or greater which are at least 90 days old. In exchange for making on-time payment of your current monthly bill, AMP will forgive 1/12 of the eligible total past due amount. Other terms and conditions are detailed below in the FAQ’s*.




*This information is meant as an aid to understanding AMP. It does not replace SCE’s CPUC-approved tariffs. Any inconsistencies between this material and SCE’s tariffs are unintended, and the tariffs prevail. Please refer to SCE’s tariff books for a complete list of terms and conditions of service.

Additional Information

Sub Metered Tenants

Are you an income-qualified tenant in an apartment building, mobile-home park, residential RV park, or marina who is billed through your landlord?

Non-Profit Living Facilities

Find out if your tax-exempt group living facility—such as a homeless shelter, hospice, or women’s shelter—qualifies for CARE.

Apply by Mail

Capitation Fee Program

Are you a representative of a non-profit looking for information about our CARE and FERA sign-up reimbursement program?

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California LifeLine Program

If you're receiving an energy bill discount through the CARE program, you may qualify to receive a discount on your phone services through the California LifeLine Program. To learn more, call 1-877-858-7463.

Income Qualified and Want Solar? SCE Can Help

Homeowners may qualify for a free home solar system from our partner, GRID Alternatives. Find out if the Single-family Affordable Solar Homes (SASH) program, a state of California program for low or fixed income families, can help you. Learn more