Our response to COVID-19
We’ve made some changes due to COVID-19, including suspending service disconnections for residential and small business customers for nonpayment, and only continuing critical work needed to protect public safety and reduce the risk of wildfires. Learn more here. If you have recently lost your job, even if you are receiving unemployment benefits, you may qualify for a reduced energy rate through our CARE or FERA programs. Learn more.

Southern California Edison Online Privacy Notice

Privacy Notice

The Southern California Edison Privacy Notice Was Updated on December 30, 2019.


It is important to Southern California Edison (SCE) to protect your information and we want you to know how we collect, use, share and store your information that we receive through our interactions with you, including through your computer or mobile device or as an SCE customer through our Advanced Metering Infrastructure, which includes our Edison SmartConnect™ and Real Time Energy Meter systems. Information regarding how we collect, use, share and store your information from our Edison SmartConnect™ and Real Time Energy Meter systems may be found in our Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information notice.

Your Rights to Your Information


You have the right to request that the Company disclose certain information to you about our collection and sharing of your personal information, over the past 12 months, by submitting an online request or by calling us at (800) 655-4555. If you are the owner or authorized third party listed on multiple customer accounts, you must submit a separate verifiable personal information requests for each account. You may submit up to two requests during a rolling 12-month period.

Read the Website Privacy Notice for more information regarding the categories of personal information we may collect and share. 

Personal Information


We define Personal Information as any information used alone or combined with other information that can uniquely identify, contact, or locate an individual, groups of individuals, or a business entity.

This information includes first name or initial and last name, home or business address, telephone number, government issued identification numbers, bank account numbers, email addresses, user names, passwords, security question answers, fingerprints, retina or iris images, customer or service account numbers, or other information that is specific to you as our customer. Detailed Energy Usage Information (of less than 60-minute intervals) obtained through SCE’s Advanced Metering Infrastructure, when associated with any information that can reasonably identify an individual, family, household residence, or other non-residential customer is also considered Personal Information.

Protection of Personal Information


We have measures in place designed to help prevent your information from accidental loss and from unauthorized access, use, and disclosure. SCE complies with applicable privacy and security laws and generally accepted information security standards to ensure a level of security, integrity, and privacy, appropriate to the risk of the Personal Information in our possession.

Our Commitment to Your Privacy


To help keep your Personal Information secure, we regularly communicate and train our privacy and security expectations to SCE employees and enforce these safeguards within SCE.

Prior and Other Privacy Notices


Prior versions to our Privacy Notice may be found here.

Please take a moment and review the Website Privacy Notice and the Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information to understand what information SCE may obtain when using our website or through our Edison SmartConnect™ and Real Time Energy Meter systems. For your convenience, a Consolidated English Only Privacy Notice is available.

Jurisdictional Issues


This website is controlled and operated by us from the State of California in the United States, and operation of this website is not intended to subject us to the laws or jurisdiction of any other state, country or territory. Your use of our website will indicate your acknowledgment of the terms in this Notice and applicable California Public Utilities Commission approved tariffs.

Contact Us


If you have questions or concerns regarding this Privacy Notice, please contact us at:

Southern California Edison
Attention: Chief Ethics & Compliance Officer
Post Office Box 800
Rosemead, CA 91770

Residential Customers: (800) 655-4555
Business Customers: (800) 990-7788

Email: IGInformationGovernance@sce.com