Can I message you on Facebook or other social media with questions?

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Connect with Us on Social Media

Yes, you can send us messages on our Facebook and Twitter accounts. We usually respond within one hour during business hours (9 a.m. to 9 p.m. Monday-Friday, 9 a.m. to 6 p.m. on Saturday), but response times may increase while we are updating our billing system in April 2021. If you are reaching out on a Sunday or holiday, response times on social media may be delayed. 

More Helpful Tools & Resources

If you need to report a power outage, visit our online Outage Center or call 1-800-611-1911 (24 hours a day, 7 days a week).

If you see a downed power line or are in immediate danger, call 911 immediately.

If you are having difficulty paying your bill, visit our Help Paying Your Bill page or contact us at 1-800-950-2356 to discuss payments, extensions and payment options. You may qualify for a payment arrangement or other financial assistance.