Below are answers to some of the most frequently asked questions about Online Payment. If you need more information or have any other questions, please e-mail us, or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
Frequently Asked Questions
Enrollment
Making a Payment
Contact Us
Enrollment
Who is eligible for SCE's Online Payment?
SCE's Online Payment is available for almost all SCE accounts.
Accounts NOT eligible include:
- Closed accounts
- Accounts not considered in good credit standing with SCE — Customer accounts considered "Cash Only" status are not eligible. If your account is in "Cash Only" status, you may be eligible for SCE's Online Payment if here are no additional returned items on your customer account for the next six months.
- Accounts receiving an SCE online bill through another Internet billing and payment site.
- Accounts enrolled in SCE's Direct Payment.
- Accounts being billed by an Electric Service Provider (ESP) other than SCE.
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What do I do next to enroll in SCE's Online Payment?
If you are interested in enrolling in Online Payment, you'll first have to subscribe to SCE's My Account service and then enroll in Online Payment. This can be done from the My Account sign-on screen or the My Account homepage (visible when you close this window).
What type of bank accounts can I use with SCE's Online Payment?
You can use a checking account from any financial institution that accepts electronic debits.
Can my account be enrolled in both SCE's Direct Payment and SCE's Online Payment?
No. If you want to change your enrollment from one electronic payment method to another, cancel your participation in the electronic payment program you are currently enrolled in, before you enroll in the other electronic payment program.
How much does it cost to participate in SCE's Online Payment?
SCE's Online Payment is a free service.
Once I enroll, when can I begin making payments online?
After a successful enrollment, you can begin using SCE's Online Payment immediately.
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Making a Payment
When can I make a payment using SCE's Online Payment?
You can initiate a payment 24 hours a day, 7 days a week.
How often can I make payments using SCE's Online Payment?
You can make one payment per customer account a day.
When are payments credited to my SCE account?
Payments received before 6 p.m. Pacific Time, Monday through Friday, will be credited to your SCE account the same day. Payments made after 6 p.m. Pacific Time Monday through Friday, or on weekends and holidays, are redited to your account the following business day.
When is my bill due?
Your SCE bill is due and payable upon presentation of the bill. It becomes past due if not paid within 19 days.
How will I know if my payment has been received by SCE?
Your next bill will reflect all payments received in the "Update" section of the bill.
Can I pay an overdue bill online?
An Online payment may not reach us in time to prevent additional collection action. Please call SCE at 1-800-655-4555 to discuss your options with a customer service representative.
What if the SCE's Online Payment system goes down while I am using it?
If you lose connectivity to SCE's Online Payment, any transaction request for which you had received confirmation will be processed. If you were in the middle of performing a transaction request and were unable to complete it, please contact us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays) for the status of your request.
Whom do I contact for questions on my SCE Online bill?
- E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).
- Toll-free telephone number: 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
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Contact Us
E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).
Toll-Free Telephone Number
If you need assistance or have questions, contact us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
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