Below are answers to some of the most frequently asked questions about Paperless Billing. If you need more information or have any other questions, please e-mail us, or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
Frequently Asked Questions
Enrolling in SCE's Paperless Billing
Receiving and Viewing Bills
System Problems
Contact Us
Enrollment
Who is eligible for SCE's Paperless Payment?
SCE's Paperless Billing is available for almost all SCE accounts.
Accounts NOT eligible include:
- Closed accounts
- Deposit accounts
- Accounts not on a supported rate schedule. — Currently not all rate schedules are supported for Internet bill display. For more information, please e-mail us or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
- Accounts receiving an SCE online bill through another Internet billing and payment site.
- Accounts being billed by an Electric Service Provider (ESP) other than SCE.
- Accounts that are specially handled by SCE. — This includes the accounts for Net Energy Metering, generating stations, Envest customers and accounts that have been identified as requiring special attention by SCE.
- Accounts not considered in good credit standing with SCE. — Customer accounts considered "Cash Only" status are not eligible. If your account is in "Cash Only" status, you may be eligible for SCE's Paperless Billing if there are no additional returned items on your customer account for the next six months.
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What are the benefits of online billing?
Once enrolled in online billing, you will be able to view monthly statements, remit payments, find ways to reduce monthly energy consumption and save money and receive regular reminder notifications.
When your bill is ready to view you will receive an email at the address you provide (which can be your SCE.com address if you choose) that tells you Your Southern California Edison bill is ready for viewing. It provides you with a link to see your bill. After 5 days from the initial bill notification email, if you do not pay your bill, you will receive a reminder email. 5 days after that, you will receive another reminder to pay your bill.
What do I do next to enroll in SCE's Paperless Billing?
If you are interested in enrolling in Paperless Billing, you'll first have to subscribe to SCE's My Account service and then enroll in Paperless Billing. This can be done from the My Account sign-on screen or the My Account homepage.
I was not accepted by SCE's Paperless Billing and am not sure why?
If you were not accepted for SCE's Paperless Billing and have questions about eligibility, please e-mail us or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
How much does it cost to participate in SCE's Paperless Billing?
SCE's Paperless Billing is a free service.
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Receiving and Viewing Bills
Will I continue to receive a paper bill in the mail?
No. You will not continue o receive your paper bill in addition to your online bill.
When will I be able to view my first online bill?
After successfully enrolling in SCE's Paperless Billing, you will receive your next bill online.
How will I be notified when my SCE online bill is available to view?
SCE's Paperless Billing provides an e-mail notification to you when your bill is available for viewing. For added convenience, the e-mail will contain a link that will automatically direct you to SCE's Web site.
When do the online bills arrive?
Your Internet bill is created at the same time your paper bill normally would have been printed. You will receive an e-mail notification when your bill is ready for viewing. If you are enrolled in Paperless Billing, you will not receive a paper bill.
When is my online bill due?
Your SCE bill is due and payable upon presentation of the bill. It becomes past due if not paid within 19 days.
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Will my online bill have the same information as my paper bill?
Yes. The online bill will contain the same information as the paper bill. If you are enrolled in Paperless Billing, you will not receive a paper bill.
How will I receive bill messages, bill inserts and other information that is usually included with the paper bill?
Bill messages, bill inserts and other information that is included with the paper bill will appear on the online bill.
Do I have to pay my bill online once I am enrolled in the online billing program?
No. You can pay your bill the same way you do today, if you choose. However, paying on SCE.com works similar to other company online bill pay programs. Once you make a payment on SCE.com, the next time you pay your bill, the system remembers the account you previously used. You will be able to select the account(s) previously used and the amount you would like to pay. Once paid, you will receive a payment confirmation via email. It is that easy!
I’m a Direct Pay Customer. Will that cause any trouble with Online Billing?
No. You will receive your bill as you would above.
Can I see past billing statements?
Yes. Starting from the next billing cycle after you enroll, you can see up to 12 months of historical bills. Because of the process the system uses to present the bills online, we do not maintain non-online billing statements for historic viewing.
Whom do I contact for questions on my SCE online bill?
- E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).
- Toll-free telephone number: 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
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System Problems
What if SCE's Paperless Billing system goes down while I am using it?
If you lose connectivity to SCE's Paperless Billing, any transaction request for which you had received confirmation will be processed. If you were in the middle of performing a transaction request and were unable to complete it, please contact us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays) for the status of your request.
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Contact Us
E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).
Toll-free Telephone Number
If you need assistance or have questions, contact us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
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