Direct Payment (Automatic Withdrawal) will automatically deduct your total amount due each month from your bank account 10 days after your SCE bill is mailed. Please note that you can not use this payment method with other Pay Online methods.
Below are answers to some of the most frequently asked questions about Direct Payment. If you need more information or have any other questions, please e-mail us, or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
Frequently Asked Questions:
Enrollment
Who is eligible for SCE's Direct Payment?
SCE's Direct Payment is available for almost all SCE accounts.
Acounts NOT eligible include:
- Closed accounts
- Deposit accounts
- Accounts not considered in good credit standing with SCE — Customer accounts considered "Cash Only" status are not eligible. If your account is in "Cash Only" status, you may be eligible for SCE's Direct Payment if there are no additional returned items on your customer account for the next six months.
- Accounts receiving an SCE online bill through another Internet billing and payment site.
- Accounts enrolled in SCE's Online Payment.
- Accounts being billed by an Electric Service Provider (ESP) other than SCE.
What do I do next to enroll in SCE's Direct Payment?
If you are interested in enrolling in Direct Payment, you'll first have to subscribe to SCE's My Account service and then enroll in Direct Payment. This can be done from the My Account sign-on screen or the My Account homepage.
What type of bank accounts can I use with SCE's Direct Payment?
You can use a checking account from any financial institution that accepts electronic debits.
Can my account be enrolled in both SCE's Direct Payment and SCE's Online Payment?
No. If you want to change your enrollment from one electronic payment method to another, cancel your participation in the electronic payment program you are currently enrolled in, before you enroll in the other electronic payment program.
How much does it cost to participate in SCE's Direct Payment?
SCE's Direct Payment is a free service.
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Payment
When is my bank account debited for SCE's Direct Payment?
Your payment will be automatically deducted from your bank account 10 days after your bill is mailed.
When is my bill due?
Your SCE bill is due and payable upon presentation of the bill. It becomes past due if not paid within 19 days.
How will I know if my payment has been received by SCE?
Your next bill will reflect all payments received in the "Update" section of the bill.
Can I pay an overdue bill online?
A payment may not reach us in time to prevent additional collection action. Please call SCE at 1-800-655-4555 to discuss your options with a customer service representative.
Who do I contact for questions on my payments?
- E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).
- Toll-free telephone number: 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
I am on Direct Payment. How can I stop a payment?
With Direct Payment, you can stop a payment up to two business days before your direct payment is scheduled by calling 1-800-655-4555.
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Contact Us
By E-mail
E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).
Toll-Free Telephone Number
If you need assistance or have questions, contact us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
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