Frequently Asked Questions:

Enrollment
Who is eligible for SCE's Direct Payment?
What do I do next to enroll in SCE's Direct Payment?
What type of bank accounts can I use with SCE's Direct Payment?
Can my account be enrolled in both SCE's Direct Payment and SCE's Online Payment?
How much does it cost to participate in SCE's Direct Payment?

Payment
When is my bank account debited for SCE's Direct Payment?
When is my bill due?
How will I know if my payment has been received by SCE?
Can I pay an overdue bill online?
Who do I contact for questions on my payments?

Contact Us
E-mail
Toll-free Telephone Number: 1-800-409-2365

Who is eligible for SCE's Direct Payment?
SCE's Direct Payment is available for almost all SCE accounts.

Acounts NOT eligible include:

• Closed accounts
• Deposit accounts
• Accounts not considered in good credit standing with SCE - Customer accounts considered "Cash Only" status are not eligible. If your account is in "Cash Only" status, you may be eligible for SCE's Direct Payment if there are no additional returned items on your customer account for the next six months.
• Accounts receiving an SCE online bill through another Internet billing and payment site.
• Accounts enrolled in SCE's Online Payment.
• Accounts being billed by an Electric Service Provider (ESP) other than SCE.

• E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).
  
  
• Toll-free telephone number: 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
  

By E-mail
E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).