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Direct Access
Contact Customer Choice Services (formerly ESP Services)

SCE has designated personnel to help ESPs open accounts, transmit and test data, and perform on-going account maintenance. To help us help you better, please review the contact information below prior to contacting us.

For existing ESPs



ESP's who have already registered with SCE should contact the ESP Support Center for all inquiries.

ESP Support Center is open Monday - Friday, 8:00 a.m. - 5:00 p.m. (PST), and can be reached using the following contact information:

E-mail: espsupt@sce.com
Telephone: (800) 795-6SCE (6723)
Fax: (626) 812-7562

Mailing Address:
Southern California Edison 
Customer Choice Services 
6020 N. Irwindale Ave., Suite I
Irwindale, CA 91702-3264

You can contact the ESP Support Center via voicemail, fax or e-mail 24 hours a day and receive a response within 24 hours if your request is made during normal business hours.


For Additional information on becoming an ESP


ESP Support Center is open Monday - Friday, 8:00 a.m. - 5:00 p.m. (PST), and can be reached using the following contact information:

E-mail: espsvcs@sce.com
Telephone: (888) 371-ESPS (3777)
Fax: (626) 812-7562

Mailing Address:
Southern California Edison 
Customer Choice Services 
6020 N. Irwindale Ave., Suite I
Irwindale, CA 91702-3264


Special Customer Circumstances

ESP customers with special needs, such as life support, should contact the ESP Support Center immediately.

Outage Notification

Should an electric outage occur, please contact the Customer Communication Center at (800) 611-1911 immediately. The Customer Communication Center is available 24 hours per day, 365 days of the year.

SCE Holiday Schedule
Holiday * Date Observed
New Year's Day January 1
President's Day 3rd Monday in February
Memorial Day Last Monday in May
Independence Day July 4th
Labor Day 1st Monday in September
Columbus Day 2nd Monday in October
Veterans Day November 11
Thanksgiving 4th Thursday & Friday in November
Christmas December 25

* Should the holiday fall on a Saturday, the company holiday will be observed on the preceding Friday. Should the holiday fall on a Sunday, the company holiday will be observed on the following Monday.


 

MDMA & MSP Information

For information regarding Meter Data Management Agents and Meter Service Providers with SCE, please use the following contact information:

SCE's MDMA Website
E-mail:metering@sce.com
Phone: (800) 203-4634
Fax:(626) 633-8318

Mailing Address:
Metering Operations Administration SCE
P.O. Box 6109
Covina, CA 91722

Related Links
CA Public Utilities Commission

SCE Tariff Books

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