We understand that you have suffered a loss and feel SCE may be responsible. We apologize for your inconvenience and if we are responsible, want to promptly and fairly compensate you for your loss.

Southern California Edison (SCE) investigates and evaluates every claim on a case-by-case basis. Receipt of a claim is not an admission of liability or an indication Southern California Edison is responsible for damages.

If SCE accepts liability for a property damage claim, we will reimburse the party for either the repair cost, replacement cost, or the actual cash value, whichever is less.

The Claims Process

Once we receive your claim, SCE will take the following steps to initiate the review and resolution process:

• An SCE representative will respond to your claim request with an acknowledgment phone call, letter, or email within 3 to 5 business days. This response may take longer during periods of high call volume (see Response Time below).
• Your claim will then be evaluated fairly and carefully to determine liability. Based on the information you provide and our investigation of the matter (which may involve the review of records, interviews of employees or witnesses, and a technical evaluation), we will determine if we can resolve your claim.
• When our investigation is complete, we will either call you or send you a letter with our conclusion.
• If SCE accepts liability for a property damage claim, we will reimburse you for either the repair cost, replacement cost, or the actualcash value, whichever is less.

Response Time

When a claim is filed with SCE, one of our representatives will contact the claimant by phone, mail, or email within 3–5 business days.

Please note that extenuating circumstances beyond our control, such as significant heat, rain, and wind storm conditions may result in a delay in our response time of up to five (5) additional business days due to a higher volume of claims being processed.

Our goal is to reach a final decision on most claims within 45 days. However, if there are complex issues involved or if we need additional information, the process may take longer.

Energy Shortage and Service Interruption

We exercise diligence to furnish a continuous and sufficient supply of electricity to our customers, and avoid any shortage or interruption of delivery of service. We cannot, however, guarantee a continuous or sufficient supply or freedom from interruption. We will not be liable for interruption or shortage of supply, nor for any resulting loss or damage, if such interruption or shortage results from any cause not within our control.

Download the complete text for Tariff Rule 14 — "Shortage of Supply and Interruption of Delivery".