Providing excellent service is a top priority at Southern California Edison. Choose from the commonly-asked service questions below for more information.
- What geographical area does SCE serve?
- How do I contact SCE?
- How do I turn SCE service on?
- What are the SCE customer service business hours?
- Do I have to pay a deposit when I apply for new service?
- How is the amount of the deposit determined?
- How can I avoid paying a deposit?
- Are there any reconnection fees?
- How do I turn SCE service off?
- What hours can I reach SCE by phone?
- What services does SCE provide within the home?
- What other electric companies are in my area?
- How do I transfer electric service to my name?
- How do I transfer service to another address within SCE's service area?
- How do I file a claim?
- What if I want to file a CPUC complaint?
Visit SCE's new Online Account Services area -- a great way to open, close, or transfer your SCE account...and more!
To print the answers to these questions, select "File" from your browser menu, and choose "Print".
To open, close, or transfer your SCE account online -- and much more -- click here.
1. What geographical area does SCE serve?
SCE serves 11 million Southern Californians in 749 communities, from Bridgeport in the north to Blythe in the south, from the Southern California Coast to the Nevada border. To find out if you live in SCE's territory review our Service Area.
2. How do I contact SCE?
Customers can call 1-800-655-4555 For a complete list of contact information, visit Contact SCE.
TOP
3. How do I turn SCE service on?
Want to open your SCE account over the Internet? Click here.
Or call our 24-hour Customer Service number at 1-800-655-4555 at least 48 hours before you'd like the service activated. A $15 service-establishment charge will be added to your opening statement. There is an additional $9 charge for same-day service. (We do not establish service on weekends or holidays.)
For more information on SCE service charges, click here.
To help us serve you faster, please have the following information available when you call:
- Name for the account
- Service address (where service is to be turned on)
- Home phone
- Alternate phone number (work, answering service, etc.)
- Social Security Number for customer of record (name on account)
- Driver's License number for customer of record
- Name of spouse or roommate
- Mailing address (if different than service address)
- Date you would like service to be turned on (Monday through Friday)
Also be prepared to answer the following questions:
- Is electricity already on at the new location?
- Are there any access problems, such as locked gates, dogs, etc.?
- Are the space heaters gas or electric?
TOP
4. What are the SCE Customer Service business hours?
You can reach us 24 hours a day, seven days a week, by calling 1-800-655-4555. For more contact information, click here.
5. Do I have to pay a deposit when I apply for new service? If you have not yet established credit with us, you may be asked to pay a security deposit. Our representative will explain the amount of your deposit.
Deposits are billed to you on a separate statement, within seven to 10 days after starting service.
After you have paid your residential statements on time for 12 months, we will refund your deposit plus interest. The refund will be applied as a credit to your statement.
TOP
6. How is the amount of the deposit determined?
The amount of the deposit required to establish credit for a domestic account is twice the average monthly bill for SCE charges, as estimated by SCE.
7. How can I avoid paying a deposit?
- If you have a good payment record with SCE at a previous address.
- By providing a letter of credit from your previous energy utility.
- By providing a guarantor.
TOP
8. Are there any reconnection fees?
Yes. If you are reconnecting service due to non-payment, the reconnection charge is $17.50 for next regular business day service, $26 for same-day service and $37.50 for night or weekend service. If the reconnection requires additional work, such as restoring service at the pole, the charge is $37.50 for next-day service, $63 for same-day service and $75 for service outside of regular business hours.
For more information on SCE service charges, click here.
9. How do I turn SCE service off?
Want to close your SCE account over the Internet? Click here.
Or call our 24-hour Customer Service number at 1-800-655-4555.
To help us serve you faster, please have the following information available when you call:
- Account Number
- Service address (where service is going to be turned off)
- The effective date you would like service turned off
- Date you would like service turned off
- Address where you would like us to mail your final SCE statement
- Any access problems, such as locked gates, dogs, etc.
TOP
10. What hours can I reach SCE by phone?
Customer Service representatives are available 24 hours a day, seven days a week, at 1-800-655-4555. For more contact information, click here.
Business commercial hours are 7am to 7pm, mon-fri, sat 8am to 5pm.
11. What services does SCE provide within the home?
Our services take place almost entirely outside the home. SCE owns the wires, poles, transformers, and meter that serve your home, and we're responsible for maintaining and repairing them. It is the homeowner's responsibility to maintain and repair the main electrical panel, inside wiring, outlets, and other fixtures and equipment. If repairs are needed, check the Yellow Pages for a licensed professional.
TOP
12. What other electric companies are in my area?
Prior to deregulation, all energy utility companies were assigned service areas by the CPUC. In effect, you had no choice but to purchase your electricity or gas from the utility serving your area. With deregulation, however, there are a growing number of energy providers to choose from. To find out what other energy service providers or utilities provide service to your area, visit the CPUC Web site.
13. How do I transfer electric service to my name?
Call 1-800-655-4555 to change the name on your account. If there is a deposit on the account, you will have to file a new application.
TOP
14. How do I transfer service to another address within SCE's service area?
Want to transfer your SCE account over the Internet? Click here.
Or call our 24-hour Customer Service number at 1-800-655-4555 48 hours before you'd like the service transferred.
To help us serve you faster, please have the following information available when you call:
Information from your current location:
- Account Number
- Service address (where service is going to be turned off)
- The effective date you would like service turned off
- Date you would like service turned off
- Address where you would like us to mail your final SCE statement
- Any access problems, such as locked gates, dogs, etc.
Information about your new address:
- Service address (where service is to be turned on)
- Home phone
- Alternate phone number (work, answering service, etc.)
- Social Security Number for customer of record (name on account)
- Driver's License number for customer of record
- Name of spouse or roommate
- Mailing address (if different than service address)
- Date you would like service to be turned on (Monday through Friday)
Also be prepared to answer the following questions:
- Is electricity already on at the new location?
- Are there any access problems, such as locked gates, dogs, etc.?
- Are the space heaters gas or electric?
TOP
15. How do I file a claim?
If you need to file a claim with SCE, please prepare and mail a letter stating the nature and extent of the damage. Include:
- Date, time, and location of damage
- Your name, address, and telephone number
- Copies of all repair estimates or paid invoices for repairs that pertain to your claim
Note: This is neither an admission of liability nor an indication that Southern California Edison is responsible for your damages.
Mail the above information to:
SOUTHERN CALIFORNIA EDISON COMPANY
ATTENTION: CLAIMS DEPARTMENT
P.O. BOX 900
ROSEMEAD, CA 91770
16. What if I want to file a CPUC complaint?
Before contacting the CPUC, we request that you first call us at 1-800-655-4555. We will investigate your concerns and get back to you with an explanation. If, after an investigation by SCE, you are still not satisfied, you can contact the CPUC at 1-800-649-7570 or visit the CPUC Web site.
TOP
