Safety is a top priority for Southern California Edison.
Choose from the commonly-asked energy safety questions below to learn how to prepare for an emergency and keep your home and neighborhood safe.
- What should I do if I see downed or damaged electrical lines?
- What should I do if someone receives an electric shock?
- What should I do in case of a fire in electrical equipment?
- What should I do if I suspect a fixture, outlet, or appliance is unsafe?
- What can I do to prepare for an emergency?
- What is the best procedure in case of earthquake or fire?
- How can I report a streetlight outage?
- What if I need to trim trees near power lines?
For more safety information, click here.
To print the answers to these questions, select "File" from your browser menu, and choose "Print".
1. What should I do if I see a downed or damaged electrical line?
Stay away! And keep others away. Never touch a downed line.
Call 1-800-611-1911 immediately, anytime, 24 hours a day, and we'll send emergency crews to handle the situation and make repairs.
2. What should I do if someone receives an electric shock?
- Do not touch anyone still in contact with an electrical source.
- Use a wooden pole or board to separate the victim from the power source.
- Turn off the source of power if possible.
- Call 911 for emergency immediately.
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3. What should I do in case of an electrical fire?
Never use water on an electrical fire. Call 911 for emergency help immediately. Turn off the source of electricity if possible. Use an extinguisher approved for use on electrical fires (if available) or smother the fire with sand or another non-flammable material.
For more information on electrical fires click here.
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4. What should I do if I suspect a fixture, outlet, or appliance is unsafe?
If you have doubts about the safety of any electrical item, do not use it. SCE employees will inspect company equipment when you report a problem like flickering lights.
If we can't find a problem on our end, the equipment or wiring in your home may be faulty. We may recommend, after inspection, that you have a licensed professional check out the problem.
Check out Safety Tips for more home safety advice.
5. What can I do to prepare for an emergency?
It's important to be prepared. Check out Emergency Preparedness.
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6. What is the best procedure in case of earthquake or fire?
Advance preparation can help you and your family react quickly and remain calm in times of emergency. Check out Emergency Preparedness.
Ten Steps to Safety
Earthquakes
Evacuation
Fires
Electrical Fires
Power Outages
7. How can I report a streetlight outage?
Click here to Report a Streetlight Outage online or call SCE at 1-800-611-1911.
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8. What if I need to trim trees near power lines?
Overgrown trees can be dangerous if they are growing near power lines.
We recommend that you do not attempt to trim these trees yourself. Request SCE Tree Trimming instead.
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