At SCE, we provide our customers with a variety of convenient ways to manage their bills. Choose from the commonly asked billing and payment questions below for more information about your choices, rates, meter reading and more.
- How is the amount of my SCE statement determined?
- Where do I find my account number?
- When should I expect my SCE statement?
- How can I obtain the balance on my account?
- How much time do I have to make my payment?
- I want to pay my bill in person. Where is the nearest Authorized Payment Agency (APA)?
- How can I obtain a payment extension?
- Where do I mail my payment?
- What assistance programs are available?
- What can I do if I can't make a payment on time?
- What if I dispute my bill?
- What billing and payment options are available?
- Who is eligible for Online Billing and Payment?
- How can I enroll in SCE's Online Billing and/or Payment?
- How can I learn more about my account usage?
- Who is eligible for Direct Payment?
- I'm on Direct Payment. How can I stop a payment?
1. How is the amount of my SCE statement determined?
Your electric meter measures how much electricity you use. Electricity is measured in kilowatt-hours (kWh), much in the same way gallons are used to measure gasoline. One kWh equals 1,000 watts of electricity used during one hour. SCE bills you for your electricity by the number of kilowatt-hours you use. You are charged for electricity used over your baseline allocation at the non-baseline rate.
To calculate kWh, use the formula below:
Amps x volts = Watts
Watts / 1000 = kW
kW x hours of use = kWhs
For a detailed explanation of your SCE statement, visit Understanding Your Bill.
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2. Where do I find my account number?
You will find your customer account number in the upper right corner of your SCE statement. This identifies your account number in SCE's records. Please use this number when requesting information about your account.
For a detailed explanation of your SCE statement, visit Understanding Your Bill.
3. When should I expect my SCE statement?
Normally, SCE reads your meter every 27-33 days. The date of your next scheduled reading appears in the top section of your SCE statement. The actual date may vary from this date by as much as three days. Your next SCE statement should arrive soon thereafter.
For a detailed explanation of your SCE statement, visit Understanding Your Bill.
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4. How can I obtain the balance on my account?
For account balance information, call SCE's automated response number at 1-800-950-2356 or you can sign up for account access to view billing and payment information.
5. How much time do I have to make my payment?
The bill is due when you receive it, and it is past due if not paid on or before the date shown on the bill. For a detailed explanation of your SCE statement, visit Understanding Your Bill.
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6. I want to pay my bill in person. Where is the nearest Authorized Payment Agency (APA)?
Authorized Payment Agencies (APAs) are conveniently located throughout the SCE service territory. To find an APA near your home or place of work, use our APA Locator.
7. How can I obtain a payment extension?
If you are having difficulty paying your electric bill on time, please make arrangements with SCE before the payment is due. Not all customers are eleigible for Online Payment Arrangements. If you proceed, we will review your account to determine if you are eligible. Learn more.
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8. Where do I mail my payment?
Mail your monthly payment to:
Southern California Edison
Post Office Box 600
Rosemead, CA 91770-0600
Mail a check or money order -- never cash. Use the envelope included in your bill if possible. Always be sure to include your payment stub, and write your account number on your check.
9. What assistance programs are available?
Below are some of the assistance programs available through SCE and your local community. The Community Services section of your phone book lists additional assistance agencies in your area. For more information, call SCE at 1-800-655-4555.
- The Energy Assistance Fund helps income-qualified residential customers facing financial hardship manage their electricity bills during the months of February and March.
- The Info Line provides information on community organizations by county.
- For Los Angeles County: call 1-800-339-6993
- For Orange County: call 1-714-955-2255
- For Riverside County: call 1-800-464-1123
- For Ventura County: call INTERFACE at 1-800-556-6607
- For Santa Barbara County: call HELPLINE at 1-805-692-4011
- For San Bernardino County: call your local United Way office for the referral number in your area
- The Home Energy Assistance Program (HEAP), at 1-866-675-6623, lists additional community agencies.
- Our Customer Assistance Program (CAP) offers energy-saving help to income-eligible customers. To apply, call 1-800-736-4777.
- SCE's Friendly Reminder Program lets you name a third party to be notified when your SCE statement is late.
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10. What can I do if I can't make a payment on time?
If you are temporarily unable to pay your bill before the past-due date, contact SCE immediately at 1-800-655-4555 to discuss payment arrangements. Be sure to have your SCE statement or account number handy. We can also tell you about agencies that may have funds available to help you pay your bill, if you qualify.
11. What if I dispute my bill?
Anytime you dispute your bill, call us immediately at the telephone number listed on your bill. For a detailed explanation of your SCE statement, visit Understanding Your Bill.
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12. What billing and payment options are available?
SCE offers many different billing and payment options.
- Online Billing and Payment allows you to make payments over the Internet, as well as receive bills online. You have two options for receiving and paying bills online.
- To receive and pay your SCE bills on sce.com, register at My Account. You can then enroll to receive your bill online (online billing) and/or to pay your bills online (online payment). These are secure and free services. If you'd like more information first, review our FAQs on receiving your bills online and FAQs on paying your bills online at sce.com.
- You can also access your SCE bill through a bill payment service provider such as a bank, Internet service portal, or an online brokerage service. Bill payment service providers offer the "one stop shop" convenience of one Web site to view and/or pay all your bills, including your SCE bill.
If you're interested in enrolling with a payment service provider, start by viewing a complete list of customer service providers. Note: The charges for these services vary based on the provider you select. For more information, see the FAQs on receiving and paying your bill through a service provider.
- Pay-by-Mail is the standard method of mailing a check or money order (never cash) in the envelope provided.
- Direct Payment automatically deducts your payment from your checking account every month. Direct payment is a free service. If you're interested in this service, register at My Account and then enroll in the program.
- Pay in Person allows you to pay your bill at an Authorized Payment Agency (APA). We have more information on this option.
- Pay Electronically with EDI is convenient for businesses with Electronic Data Interchange (EDI) capability. We have more information on this option.
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13. Who is eligible for Online Billing and Payment?
Online Billing and Payment is available for almost all SCE accounts. The exceptions are:
- Closed Accounts
- Deposit Accounts
- For Online Payment, accounts not considered in good credit standing with SCE are not eligible
- Accounts enrolled in SCE's Direct Payment cannot pay through SCE's Online Payment.
- Accounts receiving an SCE Internet bill through another Internet billing and payment site.
- Accounts being billed by an Electric Service Provider (ESP) other than SCE.
For more information about registration and enrollment, visit Online Billing and Payment.
14. How can I enroll in SCE's Online Billing and/or Online Payment?
Register at My Account, and enroll in either or both services.
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15. How can I learn more about my account usage?
Access up to 36 months of usage, billing, and payment information as well as other services by logging into My Account, and enrolling in Account Access.
16. Who is eligible for Direct Payment?
Direct Payment is available for almost all SCE accounts. The exceptions are:
- Closed accounts
- Deposit accounts
- Accounts not considered in good credit standing with SCE - Customer accounts considered "Cash Only" status are not eligible. If your account is in "Cash Only" status, you may be eligible for Direct Payment if there are no additional returned items on your customer account for the next six months.
- Accounts receiving an SCE Internet bill through an Internet billing and payment site.
- Accounts enrolled in SCE's Online Payment.
- Accounts being billed by an Electric Service Provider (ESP) other than SCE.
If you're interested in this service, register at My Account and then enroll in the program.
17. I am on Direct Payment. How can I stop a payment?
With Direct Payment, you can stop a payment up to two business days before your direct payment is scheduled by calling 1-800-655-4555.
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