Planned
Outages
We May Be Upgrading Equipment in Your Neighborhood
You may have received notification about an upcoming planned outage in your area. As we upgrade our electricity infrastructure with smarter technologies and perform important maintenance, sometimes it’s necessary to turn off the power. This is an important safety measure that protects our crews.
Our goal has always been to provide you with reliable electric service 24 hours a day, 7 days a week. We are committed to minimizing the inconvenience to you and your neighbors, and we plan our upgrade work to cause the least possible disruption.
About Planned Outages
We will keep you informed about upcoming outages that will affect you. We will notify you at least three days in advance of any planned outage, and if our plans change, we will follow up with you whenever possible.
During a planned outage, your power may be off for less time than expected, or it may be turned off and on more than once within the planned window of time.
How to Prepare for a Planned Outage:
- Learn how to manually open your security gates and garage doors.
- Notify any security companies that monitor your home.
- Protect your computers, televisions and other sensitive equipment by unplugging them.
- Keep your refrigerator and freezer doors securely closed. Freezing blocks of ice ahead of time can help keep your food cool.
- If your business has no backup power supply, consider renting one.
If You Have a Back-Up Generator
If you intend to use a back-up generator, be sure to contact us at (800) 990-7788 prior to the planned outage to let us know, so we can keep our employees safe from the danger of electrical backfeed.
Questions about Planned Outages in Your Area?
If you have questions about a notice you received, call us at (888) 759-6056, any time, 24 hours a day, seven days a week. Please be ready to provide the planned outage number shown on your outage notice. We appreciate your patience as we upgrade our infrastructure to provide you with a bright future of reliable service.
