Your
Responsibility
Your part in a power outage
If you notice lights dimming or flickering, it could mean that your power may be interrupted. A short circuit within your home, an impending storm or simply a tree branch that has dropped on a power line could be the cause. Knowing what to do when you see flickering lights or if you lose power is helpful to keep you and your family safe and secure.
Dimming/Flickering Lights
- Unplug sensitive electronic equipment, including your computer.
- Disconnect appliances powered by a motor, such as air conditioners and refrigerators. You should either unplug them or turn off the circuit breaker providing electricity to them (if possible, turn off refrigerators by using their controls).
Power Loss
- Check your fuse or breaker box for blown fuses or tripped circuits. If everything is okay, call your neighbor to see if they are without power. This can identify whether or not the problem is isolated to your home.
- Replace any blown fuses or reset any tripped circuit breakers. To reset your circuit breaker, first switch the breaker all the way to Off, then back to On.
- Turn off your lights (except one) and unplug major appliances and electronics to prevent electrical overload when the power is restored.
- Leave one light on so you'll know when power is restored.
- If your neighbor's power comes back on but yours does not for an hour or more, call us. There may be damage we are unaware of, and the information you provide is helpful to us to pinpoint the trouble.
When You Call Us
- Be prepared to give us your account number, name, telephone number and address, as well as a cross street.
- Tell us if you heard a loud boom, can see an accident, can see sparks or know of downed trees or poles in your neighborhood.
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