How do I contact the SCE claims department?
To leave a phone message for a claims representative, please call 1 (800) 251-3311. To contact a claims representative via email, send an email to claims@sce.com.
What type of claims support documentation will SCE accept?
All documentation related to the proof of monetary loss will be accepted, including:
- Invoices from vendors or suppliers
- Receipts
- Repair estimates
- Final confirmation screen if online order with proof of payment
- Itemized repair invoice or statement of non-repair
- Appraisals
- Expense statements
- Any other applicable documentation
When is SCE responsible for damages?
SCE is only liable for losses that occur due to our negligence. We are not responsible for any losses that occur because of causes not within our control.
Such losses would include interruptions of electrical service or abnormal voltage due to weather-related conditions or third parties. Weather-related conditions would include rain, fog, lightning, wind, or extreme heat. Third parties would include vehicles and construction equipment, as well as birds, animals and vegetation that come into contact with our equipment.
You must also mitigate your damages; that is, you must take advantage of any reasonable opportunity you may have had under the circumstances to reduce or minimize your loss or damages. With regards to this, you have the duty to make sure that losses are reasonable and are not accumulating unnecessarily.
Where else can I file a claim?
You may wish to refer your claim to your insurance company who may reimburse you for your loss, less your deductible. Your insurance company may then choose to present a claim to SCE to recover its compensation to you.
What if my claim is denied?
SCE takes pride in evaluating all claims fairly. If your claim is denied, we will provide an explanation for the reason the claim was denied. If you are not satisfied with our decision, you have the right, at any time in the claims process, to file a civil action, including a small claims action.
How does SCE evaluate food loss claims?
Southern California Edison Company evaluates food loss claims based upon the following recommended guidelines from the U.S. Department of Agriculture:
- A fully stocked freezer will usually keep food frozen for two days after losing power.
- A half-full freezer will usually keep food frozen about one day.
- In the refrigerator, food will usually keep up to six hours, depending on the temperature of the room.
What is the role of the California Public Utilities Commission?
The California Public Utilities Commission sets general rules relating to claims processing, but does not rule on the merits of individual claims. For further information about the role of the CPUC, you can call 1 (800) 649-7570 or visit the California Public Utilities Commission website.
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