Claims Information
Claims Due To November 30, 2011 San Gabriel Valley Windstorm
If you are submitting a claim for damages due to the November 30, 2011 windstorm event in the San Gabriel Valley, please note that the merits of each claim will be reviewed and handled on an individual basis. If we receive your claim between January 31 and July 1, 2012, we will send you an acknowledgement letter within 5 business days, indicating that your claim will be handled within 30 days. To facilitate the handling of your claim, we request that all claims be submitted on or before July 1, 2012. We reserve the right to deny any claim submitted after that date.
How To Submit A Claim
To get started, gather supporting documentation for your claim. Be sure to retain the originals of any paperwork you submit. There are 2 ways to submit your claim to us:
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Submit Your Claim Online. You may file your claim entirely online. You will be prompted through a 4-step process and can upload images and files to support or document your claim. Please have all documentation ready before you begin.
or
- Submit a Claim Form By Email, Fax or U.S. Mail. To submit your claim, complete a claim form (PDF) and return it to us along with all supporting documentation. If submitting by email, please attach all applicable supporting images or files in addition to your completed form. If submitting by fax, be sure all documentation is clearly marked with your name or business name, service account number and contact information.
- Email: claims@sce.com
- Fax: (626) 569-2573
- US Mail: Southern California Edison Company, Attn: Claims Department, P.O. Box 900, Rosemead, CA 91770
NOTE: It is unnecessary to submit a claim multiple ways as this may only lengthen the processing time.
We will acknowledge receipt of your claim. Receipt of your claim is neither an admission of liability, nor an indication that we are responsible for damages.
Our Claims Policy & Process
Our policy is to respond to claims promptly and fairly, and we want this process to be as easy as possible for you. In our evaluation process, we may review records, interview witnesses or employees, and perform a technical evaluation. You can help us by providing thorough and accurate information and documentation.
We evaluate each claim individually, and for each we must determine:
- If losses occurred due to our negligence
- How the incident happened
- The extent of damages
- What the law considers fair compensation
Our goal is to reach a final decision on most claims within 30 days of receipt. The process may take longer when complex issues are involved, when further information is needed, or when extenuating circumstances are present. When our investigation is complete, we will contact you with our conclusion.
If SCE accepts liability for your property damage claim, we will reimburse you for either the repair cost, actual cash value, or the replacement cost, whichever is lowest.
Our Responsibilities
Generally, we are responsible for losses that occur due to our negligence. In most instances, we are NOT responsible for
- Power outages, voltage fluctuations, food loss, or property damage that occur due to forces outside our control, such as earthquakes and weather-related conditions including rain, fog, lightning, wind, or extreme heat.
- Losses caused by third parties including vehicles and construction equipment, as well as birds, animals and vegetation that come into contact with our equipment.
We exercise diligence to furnish a continuous and sufficient supply of electricity to our customers, and avoid any shortage or interruption of delivery of service. We cannot, however, guarantee a continuous or sufficient supply or freedom from interruption. We will not be liable for interruption or shortage of supply, nor for any resulting loss or damage, if such interruption or shortage results from any cause not within our control.
Download the complete text for Tariff Rule 14 — "Shortage of Supply and Interruption of Delivery".
Your Responsibilities
To help ensure a smooth process, we recommend that you:
- Retain copies of all receipts and documentation that you submit to us
- Do all that you can to minimize your loss and damages, (such as by obtaining ice to prevent food spoilage during an outage)
- Please make sure that losses or expenses incurred (e.g., storage, car rental, etc.) are not accumulating unnecessarily
Documentation Needed
You can help us process your claim more quickly by completing your claim form thoroughly, and providing supporting documentation. Documents to support your claim may include:
- For claims regarding property damage: repair estimates, invoices, proofs of purchase
- For personal injury claims: medical records, receipts; in cases of lost wages: employer verification, payroll stubs showing hourly rate of pay
- For business loss claims: tax records, bank statements, payroll records, revenue and expense statements, sales receipts
- For claims regarding food loss*: itemized list detailing spoiled food, with receipts or documentation of cost.
*Our evaluation of food loss claims is based on information recommended by the U.S. Food and Drug Administration in What Consumers Need to Know About Food and Water Safety During Hurricanes, Power Outages, and Floods.
Your Claims Options
As another option, you may choose to file a claim with your insurance company to reimburse you for your loss, less your deductible; your insurer may then choose to present a claim to us to recover compensation paid to you.
Denied Claims
We review all claims thoroughly. If your claim is denied, we will explain the reasons for the denial. If you are not satisfied with our decision, you have the right at any time to file a civil action, including a small claims action.
Statute of limitations on filing a claim:
- 3 years for property damage
- 2 years for bodily injury
The Role of the California Public Utilities Commission (CPUC)
The California Public Utilities Commission sets general rules relating to claims processing, but does not rule on the merits of individual claims. For more information about the role of the CPUC, call (800) 649-7570 or visit www.cpuc.ca.gov.
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Español
(800) 250-7339
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한국의
(800) 628-3061
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中文
(800) 843-8343
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Tiếng Việt
(800) 327-3031
- Cambodian
(800) 843-1309
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