Important Information for Mobile Home Park Customers
If you live in a mobile home park, you may be a "master metered" customer. That means there is a single SCE master meter for your mobile home park, but you may have a "submeter" for your unit, provided by the landlord. A submeter is a non-SCE meter used to separately measure the electricity used for billing the occupants of each single-family unit.
The landlord owns and reads each submeter and bills the tenant at the same rates SCE would have charged if the tenant had an SCE meter and was directly billed by SCE.
Our Rate Schedule DMS-2 (PDF) is for mobile home parks and manufactured housing communities with submeters. (To find your rate schedule, look in the yellow box at the top of your bill that contains your address.)
Here, you will find information on other rates and programs for residents of rental units.
Your Rights as a DMS-2 customer
If you are on DMS-2, it means you are a submetered customer and you have special utility billing rights through the California Public Utilities Commission (CPUC), the Department of Weights and Measures (DWM), and Southern California Edison (SCE).
These rights including the following:
- You should receive a bill at the same rate as if you are being billed by SCE.
- You should be provided with an itemized billing of electricity charges including:
- Opening and closing readings for the meter.
- Identification of all rates and quantities attributable to each block in the applicable rate structure.
- Total charge for the billing period.
- Name, address, and telephone number of billing agent or company.
- You should be provided a percentage, based on your usage, of any rebate applied to the park owner's account during the last billing period.
- The rate schedules for residential electricity shall be posted in a conspicuous place.
- The park owner shall retain records of all pertinent rate schedules and individual customer billings for at least 12 months
- Such records shall be made available at reasonable at reasonable times for inspection and copying by the customer and County Sealer
- Owner is responsible for submeters, including: furnishing, installing, maintaining, repairing, and submitting to DWM for accuracy testing.
Who to call for questions about your electric service or bill
Call your park Owner/Manager
- When the power is out.
- With questions about your meter.
- To ask how the meter is read.
- To find out when the meter is read.
- If your meter is malfunctioning.
Call Southern California Edison at 1-800 655-4555
- With questions about your bill
- If you feel your bill is incorrect
- With questions about the rate you are on
- To find out how the bill is calculated
- To find out about your baseline allocation
- To learn the rate schedule on which your park is billed
- To apply or re-certify for the CARE or FERA rate
- For a Medical Baseline application
- To verify that you are on a special rate (CARE, FERA, or Medical Baseline)
- To apply or re-certify for the CARE or FERA rate
Call the Department of Weights and Measures (DWM)
- To check accuracy of meter readings
- To check if meter is properly installed
- To test accuracy of meter
- To check accuracy of billing
- To verify correct rate
Telephone numbers for DWM vary by county, please check your local county government listings.
If your issue still is not resolved
If you are still dissatisfied with the accuracy of your bill after contacting your park owner/manager, you may send a written complaint to the California Public Utilites Commission:
- Online at www.cpuc.ca.gov
- By telephone at 1-800-649-7570
- By writing to:
California Public Utilities Commission
505 Van Ness
San Francisco, CA 94102
Get Adobe® Reader
Print