Customer Connection

• Have a Safe and Happy New Year
• Learn How to Improve Your Home’s Energy Efficiency
• Manage Your Electric Bill Online – It’s Simple, Convenient and Free
• Payment Arrangements and Extensions
• Not Seeing Eye-to-Eye With Your Bill?
• Just in Time for a Friendly Reminder
• College Scholarships Available from Edison International

To safely remove and store your holiday lighting and electrical decorations, here are a few helpful tips:

• Unplug all decorations, lights and extension cords before taking them down. Plugged in items are still energized and can be dangerous.
• Don’t tug on electrical cords – this may tear the insulation and expose raw wires.
• Stay at least 10 feet away and keep ladders, long-handled tools and dangling light strands the same distance from overhead power lines when removing decorations.
• Follow the manufacturer and your city’s directions for safely disposing of worn or broken lights and decorations.

We look forward to serving you this year and wish you a safe and happy New Year. For more information about electrical safety, visit www.sce.com/newyear.

We invite you to take our free Home Energy Efficiency Survey, a home energy survey that can tell you how to begin saving on your monthly bill immediately and what simple steps you can take to save even more money in the future.

Participating in the survey will provide you with useful information about your energy usage, including an analysis of how and when you use your major appliances, and an evaluation of your lighting, heating, cooling systems and thermostat settings. You’ll also be able to access rebates, incentive offers, and valuable savings tips tailored to your home.

It’s easy to participate in the free Home Energy Efficiency Survey:

• Visit www.sce.com/homesurvey to take the survey online;
• Call (800) 278-8585 to request a copy of the survey by mail or to schedule an appointment to take the survey by phone or at your home.

Looking for a faster, more convenient way to receive and pay your monthly electric bill? Enroll in SCE’s free My Account service, which allows you to manage your account(s) online at SCE.com. My Account gives you 24-hour access to your account(s) from anywhere with Internet access.

While signing up for My Account, you also have the ability to enroll in Paperless Billing. Or, if you are already enrolled in My Account, you can easily opt to receive and pay your electric bill with Paperless Billing and Online Payment. With customer safeguards in place, these free, online services will help you stay on top of your bills while eliminating excess paper waste. You will receive a monthly e-mail notification when your online statement is ready, and you will be able to view your previous billing, payment and usage history.

Select from the following options:

• Paperless Billing lets you save time while doing something good for the environment. You can view your bill online and access your account history without receiving a paper bill.
• Online Payment offers you the convenience of paying online, any time of day, seven days a week. You’ll save on postage, too.
• Direct Payment automatically deducts your payment from your checking account each month, letting you stay focused on your home or business.

Simply visit www.sce.com/mybill to sign up for the plan that’s right for you.

If you are having difficulty paying your SCE bill, contact us to request a payment extension. We can also help you work out a more flexible payment arrangement. (800) 950-2356.

If you believe the amount you have been billed is incorrect, call the customer service phone number at the top of your bill to request an explanation. We will be happy to look into your concerns.

Many of us know someone who may have difficulty remembering to pay the electric bill on time. Whatever the circumstance, a free Friendly Reminder Notification might help prevent unnecessary disconnections* of a customer’s electric service.

SCE customers can designate someone to be notified in the event their service is to be disconnected because of a past due bill. Designated persons are not responsible for paying the bill, but they can provide an extra reminder when the bill payment is due. To enroll an SCE customer, call (800) 684-8123, or for complete details, visit www.sce.com/reminder.

*A Friendly Reminder Notification does not stop electric service from being disconnected if the bill is not paid on time.

Edison International, the parent company of Southern California Edison (SCE), welcomes applications for the Edison Scholars program, which supports the study of math, science, engineering and technology. Promising high school seniors who plan to attend four year colleges are encouraged to apply for the program, which continues Edison International’s long-standing tradition of awarding scholarships to students who show the potential for successful college careers.

Applicants for the Edison Scholars program must meet the eligibility criteria listed below (partial list):

• Be high school seniors who live, or attend a public or private school, in SCE’s 50,000-square-mile service area.
• Have a cumulative grade point average of 2.8 or higher on a 4.0 scale (or the equivalent).
• Have taken the SAT or ACT exams.
• Plan to be a full-time student majoring in math, physics, chemistry, engineering, materials science or computer science/information systems at a four year college/university.
• Must prove financial need.

Preference will be given to students who are first generation college students and those who have overcome significant obstacles and challenges.

Dependents of Edison International employees or retirees are not eligible.

As many as 75 successful candidates each may receive scholarships of $2,500, renewable for up to $10,000 total, if all requirements are met. All applications must be postmarked by March 1, 2011.

Visit www.edison.com/edisonscholars to learn more about the Edison Scholars program, including a complete list of requirements, lists of eligible schools, and to download an application.